Privacy Policy.

 

Introduction

Metro 1 ("we," "us"), is a commercial real estate brokerage based in Miami, Florida. This Privacy Policy explains what information we collect through our website at metro1.com, by phone, email, and text message, and in the course of our brokerage services, and how we use and protect it.

By using our website or providing us your information, you agree to this Privacy Policy. If you do not agree, please do not use our website or submit your information.

Information We Collect

We collect information you give us directly and limited information collected automatically when you visit our website.

  • Contact information: name, company, email address, phone number (including mobile number), and mailing address.

  • Inquiry and transaction details: the properties, space requirements, budgets, timelines, and other details you share when you contact us, request a tour, or work with us on a lease, purchase, or sale.

  • Communications: records of emails, calls, and text messages exchanged with our agents.

  • Website usage data: IP address, browser type, device information, pages visited, and referring site, collected through cookies and similar tools.

We do not knowingly collect Social Security numbers, bank account numbers, or payment card information through our website.

How We Use Your Information

We use your information to provide brokerage services and respond to you. Specifically, we use it to:

  • Respond to inquiries and schedule property tours and meetings.

  • Represent you in, and document, leases, purchases, and sales.

  • Send information you have requested about properties and transactions.

  • Communicate with you by phone, email, and text message.

  • Operate, maintain, and improve our website.

  • Comply with legal, regulatory, and licensing obligations, including Florida real estate recordkeeping requirements.

Text Messaging (SMS)

If you give us your mobile number and consent to receive texts, Metro 1 may send you text messages about your inquiry or transaction, such as tour confirmations, meeting scheduling, and follow-ups. We do not send marketing or promotional bulk text messages.

  • Frequency: message frequency varies based on your inquiry or transaction.

  • Cost: message and data rates may apply.

  • Opt out: reply STOP at any time to stop receiving texts. You will receive one confirmation message and no further texts.

  • Help: reply HELP, or call 305-571-9991.

  • Consent: agreeing to receive texts is not a condition of any purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third party.

How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services or as required by law:

  • Transaction parties: landlords, tenants, buyers, sellers, cooperating brokers, attorneys, title companies, lenders, and closing agents involved in a transaction you are part of.

  • Service providers: companies that help us operate, such as our phone, email, CRM, and website hosting providers, bound to use your information only to serve us.

  • Legal requirements: when required by law, subpoena, or regulator, or to protect our rights or the safety of others.

  • Business transfers: in connection with a merger, sale, or transfer of our business.

As stated above, SMS opt-in data and consent are never shared with any third party.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. We may use third-party analytics services, such as Google Analytics, that collect usage data on our behalf.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

Data Retention and Security

We keep your information as long as needed to provide our services and to meet legal and Florida real estate recordkeeping requirements. We use reasonable administrative, technical, and physical safeguards to protect it, but no method of transmission or storage is completely secure.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under 18.

Your Choices

You may ask us to access, correct, or delete your personal information, or to stop contacting you, by using the contact details below. You can opt out of texts at any time by replying STOP, and out of emails by using the unsubscribe link or contacting us. We may keep certain records where the law requires it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

Metro 1
Phone: 305-571-9991
Email: info@metro1.com