Metro One provides outbound telesales agent support to renew, up-sell, cross-sell and win-back previous customers.
Metro One Solutions
Metro One's contact centers utilize a wide range of remote sales media converting prospects into loyal customers. We actively partner with our customers throughout the entire process of planning and media creation, targeting sales prospects, list/lead building, with specialized expertise from our M1 Data Division, acquisition activity, and post-sales reporting and analytics. Metro One takes ownership of every single sales transaction and truly believes the company is an extension of our customer's operations. Extending your sales force by outsourcing with Metro One, significant revenue and savings are realized.
Metro One is a successful extension of your company's sales force by maintaining:
A strong sales culture. Metro One knows that its strength is its nimbleness, in house quality training, and second to none call center agents. Compensation, training, and agent experience are most important with our call center management. Metro One has always been a call center vendor known for its exemplary quality of customer experience. Our approach embraces everything from hiring and training to motivation, and encourages Metro One agents to interact with your customers, as though they were our own.
Training. Metro One agents not only receive intensive training when hired, they also receive retraining and constant coaching throughout their employment with Metro One. As a result, Metro One agents have the process and product knowledge necessary to support customers of any scope, size, and product sales.
Supervision and Motivation. Team leaders at Metro One constantly quality monitor to keep their agents performing at top level but leaders aren’t the only ones armed with performance data. Agents can review their own performance, with key metrics updated in real time, to track their performance against both campaign goals and their peers.
Our Services include:
B2C Sales & B2B Sales Lead Generation Database Creation and Management Order Processing Appointment Setting Customer Segmentation and Profiling Multi-channel Campaign Execution
Payment Processing Data Capture Workflow Management Application Processing Fulfillment and Payment Processing Welcome Messaging Product and Service Training