Revised Effective Date: September 14, 2004
Metro One Telecommunications, Inc. Privacy Policy
INTRODUCTIONWelcome to Metro One Telecommunications, Inc. (Metro One) your provider of directory assistance and enhanced directory services (Services). Metro One knows that you care how information about you is used and shared, and we are committed to protecting the privacy of our customers.
THIS SITE IS NOT INTENDED FOR CHILDREN UNDER THE AGE OF 13.
This site and our Services are owned by Metro One (us or we) and its affiliates. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide in order to use our Services through this site or via a live or automated Metro One operator. Please review the entire Privacy Policy before using our Services or submitting information about yourself or about other people.
We will not sell, share, rent or license the information you specifically provide to us. Further explanation is provided below.
By using our Services, you agree with the terms of this Privacy Policy and any legal notices therein. Whenever you submit information via this site or through a live or automated operator, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
INFORMATION COLLECTED ABOUT YOU
The information we learn from customers helps us continually improve and personalize your use of Metro One services.
Information You Provide UsSome of our Services store information you provide voluntarily in order to use various features and functions and for billing purposes. Our Services may ask you for and record your name, address, phone number, credit card data, and other information (Personally Identifiable Information or PII) which is required in order to provide the Service to you.
You will also provide us, at your discretion, with names, addresses, phone numbers and other information regarding individuals you wish to add as users and/or personal profile database details (Third-Party Personal Information or TPPI).
Our Services may also collect and store information about you as well as other visitors to the site by asking you specific questions and by permitting you to communicate directly with us via e-mail, feedback forms, and/or chat rooms. Some of the information that you submit or we collect may also be PII.
To review your PII and TPPI to ensure it is accurate, current, and complete, or to change any of the information you have provided us, please contact us at 1-800-933-4034 or email us at info@metro1.com.
Automatic Information Collection
As you navigate through a Web site, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as navigational data collection.
This site may record Internet Protocol (IP) Addresses during the course of your visit. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP Address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We may use your IP Address to diagnose problems with our server, report aggregated information on use of the Services, determine the fastest route for your computer to use in connecting to our site, and administer and improve the Service.
USE OF PERSONAL INFORMATIONThe information we learn from customers helps us continually improve and personalize your use of the Metro One services.
Use and Disclosure of InformationFinancial information is used to bill you for Services. Contact information is used to reach you, when necessary, regarding issues concerning your account, inform you of changes to our Services, terms and conditions of use and rates, as well as inform you of Services available to you.
You may contact us at 1-800-933-4034 or by email at info@metro1.com to inform us that you do not wish to receive such notices in the future.
We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. We may also aggregate all customer data for the purpose of profiling our customer base and understanding in the aggregate how we may serve you better.
Except as otherwise stated, we may use your information to improve the content of our Services, to customize the Service and the site to your preferences, to communicate information to you (if you have requested it), for our internal marketing and research purposes, and for the purposes specified in this Privacy Policy. If you provide PII and/or TPPI to this site or to use the Services, we may combine such information with other actively collected information unless we specify otherwise at the point of collection to provide our Services to you. We will take reasonable measures to prevent PII and TPPI from being combined with passively collected information, unless you consent otherwise.
We may disclose your PII to other Metro One affiliates worldwide that provide our Services to you that agree to treat it in accordance with this Privacy Policy. We will not use or disclose TPPI for any purpose whatsoever other than to make it available to you for your use as part of the Services. Notwithstanding the foregoing, we may disclose your PII and/or TPPI to third parties, located in the United States and/or any other country, but only (i) to contractors we use to support our business (e.g., billing, fulfillment services, technical support, delivery services, and financial services, in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy under a confidentiality agreement; (ii) in connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and only for the purpose for which it is being provided e.g. billing, fulfillment, technical support, delivery services, and financial services used in connection with fulfillment and delivery services; or (iii) where required by applicable laws, court orders, or government regulations.
In addition, we will make full use of all information acquired through this site that is not in a personally identifiable form. We will not sell, share, rent or license your PII or TPPI. The foregoing policy is subject to our obligation to release information pursuant to federal, state or local government laws and orders, including judicial orders, subpoenas and warrants.
USE OF COOKIES
What Is A Cookie?
A "Cookie" is a bit of information that a Web site sends to your Web browser that helps the site remember information about you and your preferences.
"Session Cookies" are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session Cookies are used to improve navigation through the service and to collect aggregate statistical information. Our Services use Session Cookies.
"Persistent Cookies" are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent Cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the service and the Web site visitors find most valuable, and customizing the service and the Web site based on your preferences. Our Services use Persistent Cookies.
"Internet Tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than Cookies and tell the Web site server information such as the IP Address and browser type related to the visitor's computer. Our Services may use Internet Tags.
"Navigational Data" (also known as "log files," "server logs," and "clickstream" data) are used for system management, to improve the content of the service and the site, market research purposes, and to communicate information to visitors. Our Services use Navigational Data.
GENERAL INFORMATION
Security
We take reasonable steps to protect PII and TPPI as you interact with our operators or transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them from unauthorized access.
Links to Other Web Sites
This site may contain links or references to other Web sites. Please be aware that we do not control other Web sites and that, in any case, this Privacy Policy does not apply to those Web sites. We encourage you to read the privacy policy of every Web site you visit.
Changes to This Privacy Policy
We reserve the right to change this Privacy Policy without notice and, although we will undertake to update this site and Privacy Policy information in a timely manner, we cannot guarantee that such information is not outdated at any point in time. Please check back periodically, and especially before you provide any personally identifiable information.
How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please contact us as follows:
Metro One Telecommunications
11200 Murray Scholls Place
Beaverton, OR 97007
Or visit our "Contact Us" section on our website at www.metro1.com